281-440-5044


Utilities Contact Center
Benchmarking Association

A Service of The Benchmarking Network, Inc. - linking
over 140,000 members and participants for over 17 years



For FREE UCCBA
Membership and
FREE Newsletter
Key Study Areas

Upcoming Roundtables

Performance Data

Performance statistics help companies determine where they stand vs. similarly situated organizations. UCCBA™ will gather contact center data from companies in the utility industries in the form of group studies on behalf of participants.

Process Data

Process findings help companies determine leading edge practices in managing contact center performance.

Mission

Utilities Contact Center Benchmarking Association (UCCBA™) is an association of contact center professionals in the utility industry committed to comparing operating performance and identifying the best business practices in their contact center.

Membership

Basic membership in the association is available to employees of corporations that manage contact centers. Basic membership is currently available at no charge to qualified individuals. Participation in association activities will be charged separately.

We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership.

Current Benchmarking Initiatives

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To find out more
information:

Call (281) 440-5044
or
click here for email

Additional Benchmarking Resources:
Industry Focused

Airline
Airport
Aerospace
   • Six Sigma
Automotive
Banking
Biotech
Broadcasting
Cable And Satellite Television
   • Outage Communications
Career Pathing
Chemicals
Computer Hardware Manufacturing
Construction
   • Heating, Ventilation, & Air Conditioning
Defense
   • Six Sigma
Electric Utility
   • Municipal & Rural Cooperative
   • Nuclear Utility
   • Outage Communications
   • Generation
   • Distribution
   • Transmission
   • Substation Maintenance
   • Accounting & Finance
   • Contact Center
   • Customer Satisfaction
   • Human Resources
   • Information Systems
   • Procurement & Supply Chain
   • Shared Services
   • Six Sigma
   • Utility Managers
Energy
   • Systems & Technology
Federal Credit Unions
Financial Services
Forest Products
Gas
   • Contact Center
Government
   • Federal, State, Municipal Finance Managers
   • Corporate and Intergovernmental Security Alliance
Government Performance
Health Care
Health Care Administrators
Health Insurance
Higher Education
Hospitality
HVAC
Insurance
Internet
ISP
Life Insurance
   • Contact Center
Lottery Commission
Manufacturing
Mass Transit
Media
Mining
Mortgage
Natural Gas
   • Contact Center
Newspapers
Not For Profit
Oil and Gas
   • Contact Center
Petrochemical
Pharmaceutical
Pharmaceutical Manufacturing
Pharmaceutical Manufacturing Validation
Retail
Retention
Satellite Television
   • Outage Communications
Securities
Skills Replacement
Software
Sport
Succession Planning
Telecommunications
   • Outage Communications
Toll Road Authority
Transportation
Urban Mass Transit
Utility
Water Utility
   • Contact Center
   • Outage Communications
Wireless
Yellow Pages

 

 Other Sites of Interest

Benchmarking Books
Benchmarking Careers
Benchmarking Coordinators
Benchmarking Database
Benchmarking Newsletter
Benchmarking Reports
Benchmarking Roundtables
Benchmarking Training
Corporate and Intergovernmental Security Alliance
Fast Track Benchmarking
Knowledge Workers Productivity Forum
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Australia
Belgium
Canada
Finland
Germany
India
Ireland
Japan
Mexico
New Zealand
Spain
United Kingdom
United States  
  

Process Focused

911 Call Center
Abandoned Property Management
Activity Based Costing
Accounting and Finance
Accounts Payable
Agile Manufacturing
Aging Workforce Management
Application Development
Application Maintenance
Asset Management
Asset Tracking
B2B
B2C
Billing Process Management
Brand Value Management
Budgeting, Planning & Forecasting
Capital Asset Management
   • Hardware Asset Management
   • Software Asset Management
Capital Expenditures
Capital Project Management
Clinical Trials Standards
Career Pathing
Collections
Complaint Handling
Consumer Products
Contact Center
Contact Center Customer Satisfaction
Contact Center Offshore Outsourcing
Contract Management
Corporate and Intergovernmental Security
Corporate Communications
Corporate Cost Reduction
Corporate Governance
Corporate Planning
Corporate Printing
Corporate Travel
Credit & Collections
Culture Integration
Currency Strategy
Customer Database
Customer Intimacy
Customer Profitability
Customer Relations Strategies
Customer Relationship Management
Customer Satisfaction
Customer Service
Data Mining
Desktop Support
Disease Management
Dispute Resolution
Distribution & Logistics
Disaster Preparedness & Recovery
eCommerce
E-mail Management
Employee Development & Training
Employee Profiling
Employee Retention
Employee Talent Development
Enterprise Continuity
Environmental Health & Safety
Equal Employment Opportunity
Executive Accountability
Executive Development
Extranet
Facilities
Facilities & Real Estate
Federal, State, Municipal Finance Managers
First Contact Resolution
Fleet Management
Global Organization Structure
Help Desk
Human Resources
Information Systems
Information Technology Architecture
Information Technology Asset Management
   • Hardware Asset Management
   • Software Asset Management
Information Technology Customer Satisfaction
Information Technology Facilities Management
Information Technology Financial Managers
Information Technology Human Resources
Information Technology Measurement
Information Technology Offshore Outsourcing
Information Technology Outsourcing
Information Technology Procurement
Information Technology Project Management
Information Technology Security
Information Technology Strategy Development
Integrated Voice Response
Intellectual Property
Internal Auditing
Internal I/T Customer Satisfaction
Intranet
Inventory Management
ISO9000, QS9000, ISO14000
IVR
Knowledge Management
Knowledge Workers
Lean Benchmarking
Lean Manufacturing
Management Development
Manufacturing Technology
Marketing
Mergers
Network Security
New Service Development
Occupational Health & Safety
Offshore Outsourcing
Order Management
Outage Communications
Outsourcing
Outsourcing - Information Technology
Pandemic Flu
Payroll Management
Pricing Management
Policymaking
Process Harmonization
Procurement and Supply Chain
Product Development
Project Management
Product Verification & Validation
Real Estate
Relationship Management
Regulatory Affairs
Remittance Processing
Reverse Engineering Costs
Risk Management
Sales Force
Security
Server Support Management
Service Level
Service Recovery
Shared Services
Shared Services Satisfaction Processes
Six Sigma
Skills Replacement
Small Business Executives
Software Certification
Statement Processing
Strategic Resizing and Restructuring
Supplier Cost
Succession Planning
Talent Acquisition Management
Talent Development/Management
Tax Policies and Administration
Technical Accounting
Technology Assessment
Technology Manufacturing
Telemarketing
Total Cost of Ownership
Transfer Pricing
Travel
Treasury Management
Utility Managers
Voice of Customer
Workforce Management

Privacy Policy

All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member.


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