Performance Data
Performance statistics help companies determine where they stand vs. similarly situated organizations. IHCCBA™ will gather contact center data from companies in the insurance/health industry in the form of group studies on behalf of participants.
Process Data
Process findings help companies determine leading edge practices in managing contact center performance.
Mission
Insurance/Health Contact Center Benchmarking Association (IHCCBA™) is an association of contact center professionals from the insurance/health industry committed to comparing operating performance and identifying the best business practices in their contact center.
Membership
Basic membership in the association is available to employees of corporations that manage contact centers. Basic membership is currently available at no charge to qualified individuals. Participation in association activities will be charged separately.
We reserve the right to review membership applications
and to make the final decision whether or not to accept any application.
Consulting firms are ineligible for membership.
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