281-440-5044
Financial
Contact Center
Benchmarking Association
A Service of The
Benchmarking Network, Inc. - linking
over 140,000 members and participants for over 17 years
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281-440-5044 |
Financial
Contact Center A Service of The
Benchmarking Network, Inc. - linking
|
|
Performance Data Performance
statistics help companies determine where they stand vs. similarly
situated organizations. FCCBA™ will gather contact center
data from companies in the financial industry in the form of group
studies on behalf of participants. Process Data Process findings
help companies determine leading edge practices in managing contact
center performance. Mission Financial Contact
Center Benchmarking Association (FCCBA™) is an association of
contact center professionals committed to comparing operating performance
and identifying the best business practices in the contact center. Basic membership
in the association is available to employees of corporations that
manage contact centers. Basic membership is currently available at
no charge to qualified individuals. Participation in association
activities will be charged separately. |
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